Compassionate Support in Tough Times
For a long time, Jacob* kept his struggles to himself. The anxiety, the bouts of depression, the sense that something just wasn’t right—it had all become too much. Panic attacks were coming more often, and he knew it was time to reach out.
That first step wasn’t easy. But after a conversation with a trusted coworker, Jacob decided to call his Medical Ally—a resource available to all GE Appliances employees. Together, they walked through his symptoms, talked about options, and made a plan.
With help navigating his insurance and care options, Jacob was soon connected with a therapist and a psychiatrist. Through their support, he was diagnosed with Generalized Anxiety Disorder (GAD), depression, and PTSD. It was a lot to take in, but Jacob felt like he finally had a path forward.
He began Cognitive Behavioral Therapy and started medication to help manage his symptoms. Along the way, he leaned on his Medical Ally for clarity—whether it was understanding a diagnosis, exploring treatment options, or coordinating appointments.
Today, Jacob says he feels more informed, more hopeful, and more in control of his health.
“My Medical Ally team has been awesome. This service is far better than any other insurance benefit.”
– Jacob
Need Support?
My Medical Ally is a free service that connects GE Appliances employees with clinical experts who can help you understand health conditions, explore your options, and guide your care.
888-361-3944 | Mon–Fri, 9 a.m.–9 p.m. EST
mymedicalally.alight.com
Use access code: GE Appliances
Start your health journey todayat GEAppliancesWellWithin.com for more resources and inspiring employee stories about what matters most—your emotional, social, physical, and financial wellbeing.
* Name has been changed to protect the employee’s privacy. Story based on real experiences.
